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A Culture of Customer Service (Video Transcript)

Hi, I’m Joy Howell. And I’m Ray Howell. And we own 12 open cafes, our 13th store is being built as we sit here and we have five more license to open up presently.

It’s really nice to work with people that are happy to be here. This is a, definitely a happy um, environment that we try to instill in our team members and they actually, you can come in with the weight of the world on and you walk in and, and they’re happy. You can’t help but be happy when you’re here. Plus we’re giving people um, healthy food. Our smoothies are awesome, I personally drink two or three a day. Um, it’s just nice.

And everybody has a choice where they want to work and where they want to eat. Our customers choose us because it is a happy place. When they walk in, our crew members will greet them by name, they’ll know what they ordered. They’ll start making it ahead of time, even before they get to the register. So everybody has a good feeling when they’re leaving here, um, and we just try to keep that culture. You know, we want to deliver the best possible customer service. We want to take care of our guests, our crew members and treat everybody like a family.

-Ray and Joy Howell, Multi-Unit Franchise Owners